Appointments
Bookings can be made online or by phone (02) 6059 1212 during business hours.
What’s included in your initial appointment?
All initial appointments have the added benefit of an extra 15 minutes of pre-appointment questionnaires. This helps your physiotherapist to gather key information about your concern and contributing factors, allowing more time during your session to focus on YOUR concerns and treatment. You will also receive a personalized treatment plan and access to resources to support your recovery journey.
We accept private health insurance and Medicare care plans and we offer concession pricing where eligible. For more details, please visit our FAQs section below or contact us directly.
To book a group exercise class (in-clinic or online), please select the “Group Sessions” tab.
Please see our Services page for more specific appointment types
Frequently Asked Questions
We do accept Private Health insurance. Please note that private health insurance does not usually cover the cost of the whole appointment so you will need to pay a gap.
Yes we do accept Medicare, however please note that Medicare can only be used where you have been referred by your GP through a Care Plan. Your GP will only usually refer you where you have a chronic illness and meet the required criteria. This is a requirement of Medicare, and unfortunately we cannot process this without a current care plan.
Please note that care plans do not cover the whole cost of the appointment. You will need to pay for the appointment in full and the Medicare benefit will be paid into your account.
Please contact us admin@empowerpelvicclinic.com if you would like any further information about care plans.
Our pelvic floor physio will take a detailed history of your concerns to develop an understanding of what may be the cause of your symptoms. If your physio believes it will be helpful, and with your consent, your physio may offer you a vaginal examination to assess and treat your pelvic floor. Your physio can still treat you without a vaginal examination, which can still be very helpful, however your assessment and treatment options will generally be more limited.
Your pelvic floor physio will speak with you and your child about your child’s bladder and bowel concerns, to develop a detailed history of their symptoms. This will usually also include information about their development, diet and any allergies or intolerances. Your physio may also check your child’s tummy and give you a bladder and/or bowel diary for you to help your child complete.
Your physio will then provide practical strategies to improve your child’s bladder and bowel function.
We offer concession rates for student card and senior card holders. This currently is a 10% discount.
We will also offer concession rates for health care card/ pension card holders (starting November 2024). This will be a 5% discount (approx. $10 off initial assessments)
If you would like any further information please email us admin@empowerpelvicclinic.com
We believe that pelvic floor health should be available for everyone. If you genuinely cannot afford an appointment, please contact the clinic to discuss potential options prior to booking.
A vaginal examination will be offered by your physio in situations where this would provide helpful information about your symptoms, or where it may be helpful in treatment. The choice to have a vaginal exam during your appointment is completely up to you.
Is a vaginal exam safe?
Pelvic floor physiotherapists have extensive training in pelvic floor examination and infection control procedures to maximize the safety of pelvic floor examination. However as with any other medical procedure, a vaginal examination does still have a few risks, although these risks are very low.
The main risks can include a very small risk of infection, a risk of discomfort during the examination (please talk with your physio about this if you experience this), a very small risk of a small amount of bleeding and a small risk of allergy.
When is a vaginal exam not safe?
There are a few situations where your physiotherapist would recommend against a vaginal exam. These include:
- Non-menstrual bleeding
- Active infections- e.g. STI, untreated pelvic inflammatory disease, severe thrush infection
- If you have a low lying placenta (placental previa) or an incompetent cervix
- If you are pregnant and have been told you should not have intercourse
- If you are pregnant in your first trimester this is a precaution for vaginal examination, but is usually considered safe
What should I tell my physio?
Please tell your physio if you have any known allergies, particularly to gloves and lubricants, if you feel anxious or unsure about a vaginal exam or if you have any experience in the past that you think would make your vaginal examination difficult or uncomfortable.
Can I have a vaginal exam on my period?
A vaginal exam is safe on your period. Whether you wish to have a vaginal exam on your period is completely up to you and whether you feel comfortable with this.
Do I need to prepare for a vaginal exam?
No preparation is needed at all for a vaginal exam.
Please do let your physio know if you have any questions.
We have a 24 hour cancellation policy. If you need to cancel on the day you will be offered a telehealth appointment or to reschedule your appointment with a 50% deposit. If these options are not possible for you a 50% cancellation fee applies. Thank you for your understanding.